Welcome to SyncSurveys (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the SyncSurveys platform, website, and related services. By using SyncSurveys, you agree to the practices described in this Privacy Policy. If you do not agree, you should not use our services.
1. Information We Collect
(i) Information You Provide Directly
We may collect personal information that you voluntarily provide when you: (1) Create an account. (2) Create, distribute, or respond to surveys. (3) Contact customer support. (4) Subscribe to paid plans. (5) Participate in feedback or analytics features. This may include: (1) Name and username. (2) Email address. (3) Payment information (processed via third-party payment providers). (4) Survey responses and analytics data.
(ii) Automatically Collected Information
We may automatically collect: (1) Device information. (2) IP address. (3) Browser type (4) Usage statistics. (5) Log data related to platform interactions.
(iii) Survey Data
Survey creators are responsible for the content they collect from respondents. SyncSurveys acts as a data processor and does not control how survey creators use their collected data.
2. How We Use Information
We use collected information to:
(1) Provide and maintain services.
(2) Process payments and subscriptions.
(3) Improve platform performance and security.
(4) Generate analytics and insights (where enabled).
(5) Provide customer support.
(6) Send service-related notifications.
We do not sell personal data to third parties.
3. Legal Basis for Processing
Where applicable, we process personal information based on: (1) User consent. (2) Contractual necessity for providing services.(3) Legal obligations. (4) Legitimate business interests.
4. Data Sharing and Disclosure
We may share information with:(1) Payment processors for subscription processing.(2) Cloud service providers for hosting and storage. (3) Legal authorities when required by law. (4) Third-party integrations authorized by users
5. Data Retention
We retain personal data only as long as necessary to: (1) Provide services. (2) Comply with legal obligations. (3) Resolve disputes. (4) Enforce agreements. Users may request data deletion subject to legal and operational requirements.
6. Security
We implement reasonable technical and organizational security measures to protect user data. However, no internet-based system can guarantee absolute security. Users are responsible for: (1) Maintaining strong passwords. (2) Protecting account credentials.
7. User Rights
Depending on your location, you may have rights to: (1) Access your data. (2) Correct inaccurate information. (3) Request deletion of personal data. (4) Restrict processing. (5) Export data. Requests can be submitted through our support channels.
8. Cookies and Tracking Technologies
We may use cookies to: (1) Improve user experience. (2) Track platform performance. (3) Enable authentication. Users can manage cookie preferences through browser settings.
9. Third-Party Services
SyncSurveys may integrate with third-party services. We are not responsible for the privacy practices of third-party platforms. Users should review third-party privacy policies before using integrations.
10. Children’s Privacy
SyncSurveys is not intended for children under applicable legal age requirements. We do not knowingly collect data from children without appropriate legal consent.
11. International Data Transfers
Your information may be processed and stored in locations outside your country of residence where permitted by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of the platform after updates constitutes acceptance of the changes.